Take customer questions with ticket numbers
Make a desk and share its link. Customers write their question without signing up and get a ticket number. You assign it, set a due date, track the state and reply by email when you choose.
How many you can have
- Free members: 1 assignee and 1 desk.
- Help desk Basic KRW 19,900 (VAT included): up to 3 assignees and 10 desks for 30 days.
- Help desk Pro KRW 79,000 (VAT included): no limit on assignees and up to 10 desks for 30 days.
Log in to start
- A short link for your desk where customers write their question, no sign-up needed.
- Every question gets a ticket number. Customers check progress with the number and a secret code.
- Assign each question, set a due date and move it through new, in progress, answered and closed.
- Reply by email when you press the button, keep private notes and download a CSV.
To stop illegal use, we keep a record of what is sent and changed (IP address, browser and what was typed).
Questions people ask
Do my customers need an account?
No. They open your desk link and write a name, an email and their question. They get a ticket number and a secret code, and use both to check progress and your replies. Files cannot be attached.
When does my customer get an email?
Only when you press "Save and email the customer" on a reply. AppDogu does not email customers on its own. You can get an email yourself when new questions come in or a due date passes.
How do you stop spam?
The form has a hidden field and a time check, each internet address can send only a few questions in a row, and words on our block list are refused. Anyone can also report a desk that is misused.
How long do you keep the questions?
We keep them until you delete a question or the whole desk, or until a delete date you pick in My menu. If you close your account, we delete them. To stop illegal use, we keep a separate record of what was sent (IP address, browser and what was typed).